From Cindy
An action identified in the Lady Gowrie Tasmania (LGT) Employee Wellbeing Strategy was to review our Employee Assistance Program (EAP) with a view to support LGT employees’ broader wellbeing journey. To provide a service that is accessible and provides choice in how and when people wish to access and utilise supports and services that better enable their choice and control in how they manage and respond to their own wellbeing journey.
As a result of this review, AccessEAP commenced as LGT’s Employee Assistance Provider in July 2025, and their incredible services are now available to all employees and their immediate families.
AccessEAP has a 1800 number you can call 24 hours 7 days a week to speak to someone and commence receiving the support you require. There is also a website that has an employee portal that enables you to access useful information relating to your health and wellbeing and where you can book appointments. You can choose whether you would prefer an appointment via the use of technology from the comfort of your own home or face-to-face.
AccessEAP have several spaces located across Tasmania available for confidential face-to-face counselling. There is also some capacity to access specialised services, such as being able to speak to a counsellor or consultant in relation to financial, legal or nutritional matters.
Although this specialised support may be limited, it can provide initial support and valuable assistance when you need it most.
AccessEAP produce a regular Wellbeing Newsletter that can be delivered directly to your chosen email address. To receive this email, you need to subscribe which you can do by visiting the website and clicking on the link. The Wellbeing Newsletter has lots of interesting information, strategies and tips to support your health and wellbeing.
AccessEAP state:
‘No matter where you are on your mental health and wellbeing journey, we’re here to walk alongside you. Our services are free, confidential, and easy to access. Whether you need a safe space to talk, help to manage stress with practical strategies, or a coach to help you move toward your goals, support is only a call away. We offer confidential support in a sensitive, comfortable and culturally appropriate way. Call our dedicated lines, if that support feels right for you.’
There is also a dedicated telephone line for Aboriginal and Torres Strait Islander Peoples and a dedicated telephone line for LGBTQIA+ that operates from 8am to 6pm weekdays. Outside of these hours, assistance is provided via the after-hours service. To access these services call:
- Aboriginal and Torres Strait Islander Peoples: 1800 861 085 (8am – 6pm weekdays)
- LGBTQIA+: 1300 349 950 (8am – 6pm weekdays)
To access health and wellbeing information, strategies and tips head to:
- AccessEAP website: www.accesseap.com.au
- Click on the employee portal and enter:
- Username: Lady Gowrie Tas
- Password: accesseap
To make appointments:
- Call AccessEAP 24/7: 1800 818 728
- Booking portal via website: www.accesseap.com.au
- Live chat via website: www.accesseap.com.au
- Email: appointments@accesseap.com.au
I strongly encourage you to jump onto the AccessEAP website and familiarise yourself with the incredible services they provide. You may also like to view this video: https://www.accesseap.com.au/resources/accesseap-blog/video-accessing-your-eap-service
Should you have any further questions about AccessEAP, please feel free to reach out to your Manager or contact me directly via email cindy.woolley@gowrie-tas.com.au or phone 0437 640 384.
Cindy Woolley
MANAGER – EMPLOYEE WELLBEING