Compliments & Complaints

At Lady Gowrie Tasmania (LGT), we believe that every voice matters. Your feedback, whether it’s a complaint, compliment, or suggestion, is essential in helping us deliver high quality, inclusive and safe education and care services. We encourage you to share your thoughts with us freely.

We take all complaints seriously. We aim to acknowledge and assess all complaints within one working day. Our team is committed to investigating complaints in timely fashion. We will investigate complaints in an objective and confidential manner. We will also endeavour to keep you informed of the progress of the investigation.

If, after the investigation, we discover that we are at fault, we will aim to put things right. We will use this as an opportunity for reflection and continuous improvement.

If you have a complaint or would like to express your appreciation, please don’t hesitate to reach out. You can submit your feedback directly through the webform below, via email at feedback@gowrie-tas.com.au or by phoning (03) 6230 6800. 

Thank you for being a valued member of our LGT community. Together, we can achieve excellence!

To register a compliment or a complaint online please complete the following webform:

Feedback Form

LADY GOWRIE TASMANIA HEAD OFFICE

346 Macquarie Street, South Hobart
PO Box 422 South Hobart TAS 7004
+61 3 6230 6800

Lady Gowrie Tasmania (LGT) has a ‘Children First’ philosophy, supporting the rights of all children to grow, learn and play in a safe place. LGT has zero tolerance towards abuse, neglect or exploitation of children combined with a strong commitment to the health and wellbeing of both children and our team. LGT strives to provide a safe and inclusive environment across our services, programs and workplaces, where diversity in all its forms, including strengths, cultural background, identity and abilities are recognised and celebrated.

Lady Gowrie Tasmania acknowledges the Tasmanian Aboriginal peoples as the custodians of these lands and honour the wisdom of, and pay respect to, Elders past and present. With gratitude, we acknowledge the rich landscape of lutruwita, the living culture of Aboriginal peoples and recognise that they have been nurturing and teaching children on this land for thousands of years. We honour and respect their continuing connection to land, sea, waterways, sky and culture.